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Zoom not connecting to audio on laptop. How to troubleshoot when your Zoom audio isn't working during a meeting
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She tried to host her first meeting as a Licensed user but couldn't use audio. We seem to be forced to call in a phone number, even the Host. We can't use computer audio. A few seconds after VB starts a meeting, the Join Audio window pops up. She is not calling in, she is hosting. She closes that window but nobody can join the audio portion. After a participant connects, we see the message saying that they cannot hear us, that they are connecting to audio.
But we, the hosts, are not connecting to any audio. Why can't we use computer audio as default? When I sign in with my user VK, it starts by default with computer audio.
Go to Solution. Hi Viking thank you for the extra detail, I have another idea. Click on Meetings, then "Personal Room". Click "Edit" at the bottom of the screen and make sure the audio options are set to Telephone and Computer. If this has answered your question to your satisfaction, please click the "Accept as Solution" button below but if not please reply and we can continue the discussion. Thank you!
View solution in original post. Hi Viking thank you for your post here on the Zoom Community! I was curious if you are able to check VB's settings in the client, in the Audio settings. Is this box checked? If so, any meetings VB joins or hosts should automatically connect with computer audio, then that initial Audio Join option window should not pop up on screen.
There are other settings in that section to tell which mic and speaker Zoom will default to as well. It was not checked, so I did but it made no difference. It behaves the same. I logged out, back in, verified that the setting stayed checked, started a meeting and again, no computer audio. I want to clarify that this is user specific. I logged out VB user, and hosted two meetings, each under a different user, and I used computer audio by default in both.
So it's nothing hardware-related. I have no idea why this was set this way, as I am mostly the only one managing user's account as you can see, given that I have everyone's passwords. But I'm quite the rookie with Zoom. You are very welcome Viking!
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Showing results for. Search instead for. Did you mean:. Zoom Products Meetings Unable to use computer audio. Unable to use computer audio. Go to solution. Viking Observer. The audio in the computer works fine, tests and all. In response to Viking All forum topics Previous Topic Next Topic. In response to jeremyjustin. Thanks for your reply. Post Reply. Related Content. Zoom swopping Mic during a meeting in Meetings Zoom is not responding in Meetings Interpreter Audio Garbled in Meetings Launched polls not visible to participants in Meetings Audio Repeatedly Disconnects on New Laptop in Meetings
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